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DMV Unable to Process CDL Transactions this Friday, July 3, 2015

CRANSTON, RI - The Rhode Island Department of Motor Vehicles today announced that the Commercial Driver's License Information System, the federal computer system for commercial driver's licenses, will be down for required maintenance on Friday, July 3, 2015.

This maintenance will impact those Rhode Islanders who wish to process any commercial driver's license transactions on Friday, July 3, 2015. This will NOT affect regular driver's licenses - only commercial driver's licenses.

It is recommend that anyone needing to process a commercial driver's license transaction this week visit the DMV prior to Friday, July 3rd.

Also, as a reminder, the DMV is closed on Monday, July 6, 2015 in observance of the State Holiday but will reopen for regular business in all departments on Tuesday, July 7, 2015.
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Customer service

Customer Service Agreement

The entire staff of the Division of Motor Vehicles is very pleased to welcome you to the RI DMV. We take our customer service responsibilities very seriously and would like you to know that ALL customers conducting business with the Division of Motor Vehicles can count on us to provide you with the following....

  • Friendly, professional, and courteous service
    When interacting with DMV employees you have the right to friendly, honest, courteous and respectful service.
  • Confidentiality & respect for privacy during your DMV transaction
    All information used during the course of your transaction is highly confidential and used solely for DMV transaction purposes only.
  • The first name & job position of any DMV employee who assists you
    All DMV employees are required to wear name tags and to identify themselves upon request.
  • Service that is free from unlawful discrimination
    The DMV prohibits unlawful discrimination by its employees and contractors on the basis of race, ancestry, color, religious affiliation, national origin, age, mental or physical ability, gender, sexual orientation or political beliefs. Please be aware that in some situations, the law requires the DMV to make a decision or to take an action based on a person's age, mental or physical ability, citizenship or legal status in the U.S.
  • Assistance with answering your DMV questions
    We want to insure your transaction can be successfully processed. All DMV employees will either provide you an answer to your question or direct you to the appropriate contact for you to obtain accurate information. A "Check-In" process is available to answer your questions and to verify you have the correct DMV forms and documentation to successfully complete your transaction.
  • A timely response to all customer feedback submitted to us
    We value all customer feedback and will respond to your suggestions, comments or complaints promptly. Feel free to ask for a Customer Feedback Form at any branch location or complete a Customer Feedback Form on-line at www.dmv.ri.gov. You can also send a written letter to:

    The Office of the Administrator
    RI Division of Motor Vehicles
    600 New London Avenue
    Cranston, RI 02920